KG
Kegomoditswe G

1 reviews | Active since Jul 2018

16 Nov 2019, 08:07

No a happy client

Good morning I am terribly frustrated with your service.

Capitec Bank has completely dropped the ball, lately its app has a tendency of not working during the weekend, you can't buy electricity, transfer money to another capitec Client, buy data or airtime, actually you can't do anything even login to the app. They don't even bother themselves to notify their clients that the system is going to be down nothing. This bank used to be the best bank now I don't understand what the problem is now. I have been trying to buy electricity and pay my accounts with the app Nothing. This is not acceptable and it is not a good way of dealing with your clients. Its really frustrating if you don't up your socks soon, you are going to lose lots of clients.

This is simply poor customer service and a disregard on your side.

I am extremely frustrated

0
Replies (1)
Capitec Bank
Capitec Bank's reply18 Nov 2019, 09:08
Official
Please accept my sincere apology for the frustration you experienced as result of this incident. 

Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days.  I trust that the matter will be resolved to your satisfaction. 

Kind regards
Capitec Bank