NIGHTMARE CUSTOMER SERVICE!!!!!!!!

<p>Capitec's customer service is a nightmare!! My account was cloned and *****ed my whole months salary of april. They advised i open a case because they could see that it was moved to another account by someone els!. I did as instructed,call their callcentre to give them my case number,they advised to wait 11 days,i did, waiting for my money.nothing happened,went to their branch and they told me they would forward matter to Ombudsman banking,they would investigate and call me.Today when i contact them to do a follow up,they tell me 1.they wont be paying my money.2. Im the one whos supppose to call the Ombudsman,after previously telling me they will forward it to them! Such utter *******!!!!!.When i contact Ombudsman now! they tell me that they havent been notified of this matter and capitec was meant to explain that you lay a complaint to them by filling out a form.For a new bank,their service is appalling,Why must customers go through a nightmare to get their money reversed to them!!!!!! my contact number is ***. I hope this is the last time i have to deal with capitec! N***x</p>