Nightmare Cash deposit

What a nightmare. I was depositing R800 on the ATM at Jabulani Mall with the aim of making online purchase thereafter. I inserted my card on the ATM and put R800 on the deposit slot and it took approximately 3 minutes displaying verifying notes. I was surprised because it took longer than I expected. Then it says error out of service. After a minute or two it returned my card with no receipt or money. Then it says deposit unavailable. I called the customer service and they gave me some references but Am so disappointed and anxious at the same time because I don't know if I will ever get my hard earned money. My cellphone number is ***