“New system” works exactly as Home affairs, the waiting time is minimum 3 hours for ID collection

I don’t know what the difference is between the new digital system and going to home affairs itself when the waiting time is exactly the same as you wait in your normal traditional home affairs lines. I waited over an hour in line to collect my ID. When I get to the front and the consultant assisting me asks when I received the collection sms because theres a waiting time after the sms is recieved. The delivery just arrived, they first need to pack and sort the IDs my question is why on EARTH would you waste our time telling us its ready for collection? She blamed it on home affairs for communication sent directly from the capitec app. I further showed her the sms and I am being told I will have to wait atleast 2 hours because it is a pile of IDs and yesterday it took 5 hours to sort. WTH?!!!! You literally wasted our time driving all the way for this?!!!!!! This is NO different from the normal home affairs system if not worse, the false communication is infuriating!!!!!!!!!!!!!!!!!!