New selfie feature is a bummer

Hi Capitec, I’ve been using my Capitec account for the last 4 years now and I’ve never taken my banking elsewhere. Because of the new update of the selfie feature, I am unable to transact using my Capitec app. The app refuses to take the selfie even after I follow the prompts on screen. This is something that has slowed down my business for the past two weeks as a student who is trying to make means outside of school funds