New "security feature" causes havoc

What bank decides one day to activate face recognition on a bank app without permission or the choice of a client!!! What idiot decided that that is a brilliant idea. The consequence is that the client has no way to transfer funds! Get real Capitec! How can you activate a security function if there is no new facial record! Who's brain cells died at birth??? It is pathetic! Now I have to go into a bank to resolve a banking "security feature" that I had no choice in, just to ask you Capitec to remove it again. Pathetic system planning. If I could give you a zero I would. You have cost me: Time. Stress. Petrol. I am unable to do business because of the people who decided to activate this ridiculous feature. This will cost you clients. Wake up Capitec.