New Capitec App is not working

On the 08/11/2019 I downloaded the new Capitec App, while trying to activate it I got an Error. Left it and decided it's best I go to the branch.

Went to Capitec Fourways Crossing, was assisted but the consultants failed to get my app working after an hour of being there. Was asked to come back the next day 12/11/2019 , went back again an hour wasted and my issue was not resolved. Un-installed the App, re-installed, registered my second number hoping to activate it on my other phone still nothing. I was told that they will call me with feedback, still no word from the branch. Took it upon my self to call the contact centre and was informed that my issue has been escalated. It's almost a week now and my issue is not sorted out.

Downloaded the App on my husband's phone and it worked on his phone so why is it that it's not working on my phone ?????

I am not experiencing the simplified banking and better living right now.

I would appreciate if my issue is attended to and with urgency as well.