AM
Andries M
1 reviews | Active since Dec 2019
26 Oct 2020, 19:36
New app is not user friendly
on their new updated app it’s close to impossible adding a capitec registered beneficiary,and what’s worse is some of their call centre agents have no idea as well, you must call three times before you get someone who knows, go back to the old app or make it easier to add capitec registered beneficiaries
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Capitec Bank's replyOfficial
27 Oct 2020, 10:55I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply27 Oct 2020, 10:55
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank