New App.

About two weeks ago when I received and email stating the current app would no longer work as of the end of April and we should download a new app in order to continue with remote banking. I do this but have issues activating the new app, it would just say to not close the app while it counts down for 5 mins. As soon as those 5 mins were up it would always say retry.

I contacted Capitec through the app store they respond to say I should write to them on either twitter of Facebook. I contact them on facebook only to speak to a bot with automatic responses. I go back to the app store where I'm told to send an email. I send an email...no response. I use a different email address the next day the one verified with my account, again no response. This was now last Thursday and Friday.

So today I decide to call for assistance because I'm getting nowhere. I speak to a gentleman who tell me that since I live abroad the app cannot be activated, I would need to have the same number which I for obvious reasons do not. He then says what I can do is use internet banking by getting a token. We proceed to doing so, but I'm the told I didn't get all the verification questions correct, bottom line can't help.

I hang up and call again. This time I speak to a lady who tells me that clients living abroad can't get a token because you have to go into a branch for them to activate it, and so on. What can be done is my account details can be escalated and the app can be activated on their end. but since I already didn't answer the questions correctly I'd have to call in again after 24 hours or get this...send yet another email that I for sure know they will not reply to. (***)

Two completely different answers about the same thing, but the results are the same. I still get no help and and have to do this all again hoping the next person doesn't tell me a different story.

All of this has happened within the past two weeks of trying to get assistance from Capitec bank, the calls being made today. I am beyond frustrated with this bank. Their service has been atrocious.