New account holder horrific service from capitec unable to use the card that's two weeks old rejected as card expired

I opened up a new account for my 11 year old son 2 weeks ago. The card is useless can't even access the money in the account. No limits were set into the account, no purchases can be done with this card he received money as a gift. I call into the capitec call center i spoke to lerato i managed to give her my son's account number she advised she needs to verification, this wasn't done because i waited so long for an agent to answer my call cut, i immediately load more airtime call back get through to another agent who now tells me verification failed the account is blocked i need to go into branch she can't access anything i explained to her verification never started yet as my line got cut. This is how bad the service is the person opening this new account didn't set any limits on my son's account then the call center blocks his account without bothering to instead return my call an continue verification instead she fails it and blocks my son's account.