tW
tebogo W

1 reviews | Active since Nov 2012

28 Mar 2022, 18:14

Never use Capitec's snap to pay.

Am stuck without the internet all because I tried using Capitec's snap to pay feature. Transactions can get stuck on unprocessed for days and when you call them they just tell you to wait for it to clear as its on the 3rd party's side (and they can reverse it if they wanted to). The last it happened I was trying to pay my server using snap to pay but the payment never went through but deducted, it remained like that for days, PayFast had to cancel the unprocessed transaction days after the payment was attempted on my part using the app.

The second time I used it for to pay my Rain account and it worked nicely so I assumed it was fixed. I should have learned a lesson but no I had to try and pay Rain again using it, to my dismay its stuck again but the money is deducted and Rain says I haven't paid. Their help centre tells me to wait for it to clear.

Stay away from Capitec's snap to pay feature, one mistake and your money will remain unprocessed for days until someone pushes a button. Now I might have to get billed twice or remain disconnect.

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Replies (1)
Capitec Bank
Capitec Bank's reply28 Mar 2022, 18:19
Official
Good day Tebogo

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards

Capitec Bank