Never use Capitec if you are running a business! They have no sense of urgency!!

I am really not happy with the service I have received, even now my account is still blocked , they needed some documentation

I called yesterday to check why is it blocked , the lady from the call center kept me holding for 10min then came back and said she doesn’t understand why it’s blocked , it doesn’t show on her system , she said she will call me back she escalated the issue to the bank ! I waited for the call I ended up going to the branch

When I got to the branch they said , I was supposed to wait for the call because they still going to call the same people !! The branch called that’s when they told me which documents to email and I sent them same time , they said after receiving the documents they will clear it same time

Today I called for follow up , the lady also kept me waiting then she told me I must wait 24hr , I asked to speak to her Manager , the Manager said a different story

Why people at the call centre have no clue what is happening, they are wasting money and our time ! Even now my account is not cleared , this is an urgent matter ! Now the issue will be resolved by 27 October