TK
Thabang K
1 reviews | Active since Jun 2019
11 Sept 2024, 18:22
Never use capitec 4 business
Utterly frustrated with capitec Business banking. I launched a complain 2 weeks ago and till today it has not be resolved. For anyone running a business don't and I repeat don't use capitec banking for business. Unreliable with their banking app
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Replies (2)
Capitec Bank's replyOfficial
11 Sept 2024, 20:12Good day Thabang
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards,
Capitec Bank
Capitec Bank's reply11 Sept 2024, 20:12
Official
Good day Thabang
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards,
Capitec Bank
TK
This lack of support is extremely disappointing, especially since I rely on the app to manage important aspects of my business. I have provided all the necessary details and followed every instruction given by your team, yet I am still unable to access my account. Each time I reach out, I am either transferred between departments, given vague responses, or told that the issue is being "looked into" without any tangible progress.
The ongoing inconvenience and stress caused by this situation are unacceptable. I expect a bank of Capitec's stature to offer prompt and effective solutions to its clients, but unfortunately, this has not been my experience. This issue has gone on long enough, and it is negatively impacting my business operations.
Thabang K's updateReviewer Update
14 Sept 2024, 08:55This lack of support is extremely disappointing, especially since I rely on the app to manage important aspects of my business. I have provided all the necessary details and followed every instruction given by your team, yet I am still unable to access my account. Each time I reach out, I am either transferred between departments, given vague responses, or told that the issue is being "looked into" without any tangible progress.
The ongoing inconvenience and stress caused by this situation are unacceptable. I expect a bank of Capitec's stature to offer prompt and effective solutions to its clients, but unfortunately, this has not been my experience. This issue has gone on long enough, and it is negatively impacting my business operations.
TK
Thabang K's update14 Sept 2024, 08:55
Reviewer Update
This lack of support is extremely disappointing, especially since I rely on the app to manage important aspects of my business. I have provided all the necessary details and followed every instruction given by your team, yet I am still unable to access my account. Each time I reach out, I am either transferred between departments, given vague responses, or told that the issue is being "looked into" without any tangible progress.
The ongoing inconvenience and stress caused by this situation are unacceptable. I expect a bank of Capitec's stature to offer prompt and effective solutions to its clients, but unfortunately, this has not been my experience. This issue has gone on long enough, and it is negatively impacting my business operations.