Never Trust Capitec Bank consultants

A month ago my disabled father went to capitec bank in king williams town, he is uneducated, old and suffers from eye problem. He went to this branch and then he asked a lady works there (the one who prints receipts numbers and show you which queue to follow), so my he asked this lady for 3 times to come and help him to withdraw money from the atm because he can't see properly. The lady told him with an attitude to go an atm she \ll come and help him. My father waited for long and then came a guy who have been standing in capitec entrance an he walked to my father where he asked if he needs help and my father said "yes please\"".. Apparently the guy helped him he let him put in the card and told my father to press his pin. The card came out without money they tried again more than 2 times and then this guy said \""I'm gonna ask for help inside wait there\"" after 3 minutes the same lady came to help my father and he gave her the card she told him its a **** card that guy stole his card.... She told my father to go and make a new card inside. I say it was a trap who knows maybe the lady works with the guy... And to my suprise they didn't report this to management. """