Never trust calls from capitec bank

On the 25 of February 2025 , I received a call from capitec bank cyber department, this black guy told me that I have ***** going on in my account , the more I told him there is nothing wrong with account, he insisted there is something going on , he hacked into my WhatsApp account which I cannot evens use now and I have evidence that he hacked it , he told me that there is prepaid24 transaction on my account that he needs to remove , I tell okay you can remove , he forced me over the phone to log into my banking app , he forced me not to decline the transaction, after then my whole money went out of my account, I have evidence that this guy has been calling since me sunday and advising of this **** ***** which I don't basically have on my account, I don't evens have a house so how can I being paying so much money to buy electricity, it does not make sense , now capitec is refusing to help while it is their people calling us and *****ing our money , I'm so hurt , I lost my whole money which is not fair , I hope it doesn't happen to anyone , people should just be careful with this calls from the bank