Never received money from ATM withdrawel

I drew R800 from my Capitec Bank at FNB ATM at outside Gordons Bay Spar. I received notification of the withdrawel but never received the money. I immediately reported the problem to Capitec and they advised that it would take 30 days!!!!! And reference number is ********** 1. I was in a state when I called and the consultant was not very helpful and was rude..all she could say it happens to everyone..really!!!! I would have used the Capitec ATM, but as usual was out of order!!!

I urgently request that this money be reversed back into my account!!! With immediate effect. I really don’t understand why I have to wait 30 days!!!! Capitec: Cash Withdrawal -R800.00 from SAVINGS ACCOUNT; Ref FNB SSC ATM CAPE TOWN SAZA; Avail ---------; 08-Mar. Call ********** 043. Sms notification above and my account is ********** 384. If you need any further personal information. Please call me on ********** . This is my money and I want is bac****!!