Never ever use capitec your money is not safe

I am escalating for the 100th time and this is total bull**** services from capitec card debut and complaint department are the worse they just send an email advising to provide feedback and when you call them they feedback clearly shows no investigation was done. I am extremely mad right now this has been ongoing for a month now.... I've been holding for the manager on the line for over an hour now. Capitec is full of nonsense