NEVER EVER OPEN AN ACCOUNT AT CAPITEC!!

We decided on 15.12.2023 to open an account with Capitec. The lady said that the account should be in my or my husband's name. We opened an account in his name. He struggled with the facial recognition and we closed the account on 22.02.2024 and opened one in my name + 3 other accounts. After we closed the 1st account, I pulled a bank statement and saw there was an unauthorized payment through of R1000.00 to MA Arumurgam on 11.02.2024. We immediately contacted the ***** deparment and they said that it was a debit order that went through. After hearing nothing further we contacted them last week and they asked that we communicate via whatsapp. The person then said it was: R700.00 send cash & R290 betway purchase. Two different stories and the second one makes no sense at all because it is two transactions with a total of R990.00 while the bank statement shows only one transaction of R1000.00 + a name. We contacted the ***** department again and they asked us to send an email. I sent the email on 18.03.2024.

So we have been struggling for almost 1 month!! Incident *** Incident# *** After that we have sent a lot of emails and made calls, each time they promise, they will assign it to the right person and we will be contacted within 48 hours. We are now fed up with Capitec's services. We are now going to contact the Ombudsman. I would not recommend Capitec to one person, it is extremely poor service!!!