Never ever change to Capitec rather pay more and get professional people to help you!!!!!!!

This must be the most pathetic bank I have ever seen. So i tried to do a recall last month already on my account for a payment I made wrong. I was notified they could not do the reversal because the lady put down my ref number instead of my account number. I accepted this but then I get debited by the bank who did not do anything for me because of a MISTAKE they made. So I get phoned by n lady and told there is nothing she can do but I am welcome to go to the onmidsman for banks. Today I get phoned, sorry madam your account is in a minus, but hell it is because Capitec debited from my account for a service they never delivered!!!!!!!!!!This is a joke. I am not happy and the client service sucks!!!!! Always the same thing. They will phone you, but no one ever does!