Never care about their clients

Capitec never cares about it clients. After being arm ****** and kidnapped. I Immediately phoned when I got home and was told I was supposed to call immediately. How can I call immediately when I have lost everything I had in that moment and not in the right state of mind. At a branch I was told at least I lost that much people lose hundreds of thousands and millions and never be refunded because there is no such as money insured with Capitec Bank. Request where can I email or call I was I cannot. When figured out how to file a report after waiting more than a month only to be told the very same reason I got from first attempt to report what was the investigation about to be told what I have been told.