JS
Janelle S

1 reviews | Active since Jun 2015

06 Oct 2015, 18:01

Never been so humilated in my life!!!!

Can't believe after banking with Capitec for the last 7years I'm not even considered a client. They decided to block my business account (mentioned by Ashley that Capitec does not support business accounts - which I did not know. My branch never explained this to me when I opened my account called Say it Creative) They got a email from a FNB client who was unhappy and calling us a **** - so Ashley and his team just blocked us! Ashley kept on referring to my 6 complaints on Hello Peter which was already sorted out. He based his evidence on Hello Peter to say we are a ****. Check my account - 10+ people pay every day!!! Do you want to say I'm ******** 250+ clients a month??? Ashley does not have the right to tell me how to run my business and to tell me to contact the 6 unhappy clients on Hello Peter and ask them to say sorry I made a mistake or the issue was resolved. How is he helping me??? Is this the law? Is Hello Peter the law? You will unblock my account asap and I will move my business account to Nedbank tomorrow. Banking with Capitec was so easy- even my clients from overseas, never had a problem paying into my account -this is unprofessional to say the least!

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Replies (1)
Capitec Bank
Capitec Bank's reply07 Oct 2015, 08:43
Official
Hello sayitcreativex,

I acknowledge your posting, and have referred it to Roxanne Pridgeon for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank