Never app**** for debt counselling

I called Transunion to check my credit profile because I wanted to apply for credit. To my surprise I was told that Capitec is showing a status that I am under debt counselling which I never app**** for.I was advised to call them and ask them to remove the status. Called them @ ********** 783 and spoke to ********** today who was not assisting. She advised me to call transunion again which I did. Spoken to Nokuthula Zwane @ 12.11 who confirmed the status said she will escalate to team leader I was not even given a turn around time. Problem I urgently need credit but Capitec is blocking other lendors to assist me.