Never Again

So Capitec says I do not exist when i tried to open an account through their app. They said to go into a branch. I travelled 40kms to get to a branch only to be told the system that scans documents is offline and to come back another day. What a joke. I will not be going to Capitec again. Surely you have a backup plan where this happens, surely. So what they are saying is that no new accounts have been opened, which organisation afford that to happen. At the end of the day the customer keeps them open. The lady that dealt with me was awful, not a smile, no offer to help get the situation fixed, just go away and come back another day. What an awful experience this was. No sorry, no sorry i to had to travel for nothing, no empathty just horrible.