Negligent service

<p>Hi my name is Prudence. I have banked with Capitec bank for more than 3 years because i found it convinient and reasonable in fees. I became disappointed with the bank last year. i went to the bank to apply for a loan, which i got. during the loan application the consultatant kept begging me to switch my salary to capitec since i earned my salary through FNB i kept telling them that i will do it later. the consultant was very persistent. i ended up agreeing because i needed the loan and it was lunch time i had to go back to work. a week later i released that earning my salary through Captec will not be convinient to me as compared to my current bank . i went back to the branch to request that they cancel the debit order switch, this was in October 2016 and i had agreedto a salary switch for November. they called a certain lady at their call-centre who ask for my details over the phone and after a few minutes confirmed that she cancelled the switch it wont go through. a month later i recived sms's that my debit orders have been switched to capitec and at the time i have not given my employer a salary switch letter. all my debit orders did not go through from FNB and Also on Capitec because there was no money. i have now defaulted a lot and i called capited countless times and they say they canot reverse the debit order switch i must do it myself. i feel Capited is forcing me to get my Salary through them. its not fair </p>