Negligence to their customers and their customers money

My account was hacked and my whole. Salary was ******, capitec asked me to open a case with the police and I did so and submitted the case number to they.

I have been reaching out to them about the progress of me getting my money back but the keep telling me they are waiting for response from Discovery bank but when contact Discovery they deny contact with capitec.

I've been with capitec for 12 years now and I've been hacked 3 time and never got my money. I still remain loyal but they do not appreciate my long years of loyalty.