Negligence and No Response Capitec ***** complaits.

N 03/05/2023.I'm account was hacked and R21700.00 was withdrawn from my saving.n I was not informed? My credit withdrawal amt was set by me for only R1700.i did not increase my limit but was done by *****ster online to R50000.the monies were transferred to a Mtatshane account at Nedbank.i immediately went to bank n notified them was required a Affaidavit n case no.78/05/2023.& 20/05/2023.Capitec ***** was informed Sametime by bank Consultant. 3rd May by evening I emailed all documents as requested n since despite my numerous request for updates I get no answers.Case no.Capitec ***.FENCNO.N Again 22nd May ref no.***.am a chronically ill pensioner n they are shoving me around.n due to all this incident I ended up in hospital for a week 8th to 12th May wit both mental n physical health issues.my monies were being saved for my Pilgrimage to Mecca in July.All I want is my R21700.reimbursed to me asap.PLEASE ASSIT.DESPERATE.😭😢😥😰😱😭😭😭😭