Negligence

As a loyal client of Capitec Bank, I cannot believe the inconsistencies experienced with Capitec Direct. I am advised to redo applications yet there is systems difficulties and when we in the final process of approval. I am further advised to continue and told that it will not negatively impact my bureau profile yet it does and I'm notified about the enquiry from the bureau. I will never deal with Capitec Direct ever again and would suggest that leaders in that function relook at how they are building competency and capability and remove the risk and negligence that they cause to their clients.