neglence of staff!!!!
Yesterday 17.12.2020 I was ****** and had my phones and card as everything was in the bag at Wonderpark mall.Immediately I went to the branch to close everything concerning my account. The consultant assured me that he has blocked everything.
Today the 18.12.2020 I went to another branch to get a new card only to learn that PASEKA LE***A of branch 4237 Wonderpark mall negligence cost me all my savings. An amount of R53 000 was transferred through an app the next day after blocking everything with him as per request. It is his duty to block everything as requested and not be selective after a client has requested so and reported ****** items.
I am writing this email for CAPITEC to handle this matter and refund me for the fault of their employee.The reason to block the cards was for no transaction to happen yet with me it did.
Kindly contact me on *** . Incident no 7909 1225
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank