TG
Thulani G
1 reviews | Active since Dec 2015
30 Mar 2016, 15:05
Negative Update :Credit bureau
<br> Capitec decided to deduct earlier than my salary deposit time . Result -My bank opened a dispute. Now when I am in the process of paying Capitec the disputed amount + Normal monthly loan repayment, Capitec sends numerous SMS 's stating : I will be reported to Credit Bureau. Strange 'cos I emailed to Faika Abrahams on 8 March 2016 stating i will pay. I paid ,then I will pay on 15th April 2016 ,to offset the balance but still Capitec sends sms's to me of my poor payment.For goodness sake I am paid monthly ,on the 15th and only once a month .I take offence of being intimidated by using credit bureau ,cos I have a proof that i am paying .That is not on really.
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Replies (1)Capitec Bank's replyOfficial
30 Mar 2016, 15:37Hello thulani_333,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Please accept our apologies for the poor service experience you had!
Feedback will be provided within 2 working days, and I trust that this situation will be resolved to your satisfaction.
Roxanne Pridgeon
Complaints Management: Capitec Bank
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Please accept our apologies for the poor service experience you had!
Feedback will be provided within 2 working days, and I trust that this situation will be resolved to your satisfaction.
Roxanne Pridgeon
Complaints Management: Capitec Bank
Capitec Bank's reply30 Mar 2016, 15:37
Official
Hello thulani_333,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Please accept our apologies for the poor service experience you had!
Feedback will be provided within 2 working days, and I trust that this situation will be resolved to your satisfaction.
Roxanne Pridgeon
Complaints Management: Capitec Bank
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Please accept our apologies for the poor service experience you had!
Feedback will be provided within 2 working days, and I trust that this situation will be resolved to your satisfaction.
Roxanne Pridgeon
Complaints Management: Capitec Bank
