Negative experience quickly resolved!!

I recently had a negative experience with Capitec whilst using their mobile app to purchase airtime. I wrote a review on Hello Peter, detailing my experience and am happy to note that Capitec speedily contacted me & resolved the issue to my satisfaction. I would however make a suggestion to Capitec - customer centre numbers are generally very difficult to get through to as one holds for a long time (this is true not just for financial services industry, but most industries). That being the case, I would recommend that in addition to the customer care center, make it possible for customers to lodge their complaints on platforms like What's App (which I did), but have someone go through these complaints & contact customers speedily to resolve the issue. Businesses should not only seek to resolve issues once a customer has posted a negative review on influential platforms like Hello Peter. Thank you Capitec