SMM
Siphiwe, Mbasa Majikela

1 reviews | Active since Dec 2015

19 Feb 2016, 13:07

NEED TO KEEP UP TO SPEED

I would like to raise a very serious concern as a Capitec Bank Customer.<br> I just found out that Capitec does not Provide eStatements to their customers due to \confidentiality\"<br> <br> Well, I will tell you something. This is just a load of BULL as an excuse of not keeping up with times!!<br> Capitec need to keep up with the competition.<br> There are loads of security measures that can be implemented to protect confidentiality of eStatements.<br> Can send an encrypted document. and only the account holder can open using unique code.<br> So this protection of confidentiality is just a silly excuse.<br> <br> I don't have time to go queue in the bank just for a statement.... it's ridiculous in this day and age :/"

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Replies (1)
Capitec Bank
Capitec Bank's reply22 Feb 2016, 08:36
Official
Hello siphiwe.majikela,

Please accept my sincere apologies for the frustration which you have endured as a result of this incident.

Ana Henriques will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.

Complaint Management
Capitec Bank