BT
Brian T
1 reviews | Active since Dec 2021
21 Dec 2021, 06:02
Need to change my bank asap
Today is the 21 of Dec I made a mistake on the 2 of Dec and it was report and I had to sent a OB nr that the police give me but I don't know why are Capitec bank Forensics TEAM not responding with FEEDBACK or can they just sort the problem out a there is not much time left before Xmas and how can me and Dumisani enjoy it if Capitec bank do not what to sort out the problem that we got and please I don't want a Capitec consulted to call me and say we are so sorry for what because you are just to apologize and still nothing is happening
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Replies (4)0
Replies (4)
Capitec Bank's replyOfficial
21 Dec 2021, 06:24Good day Brian
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply21 Dec 2021, 06:24
Official
Good day Brian
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
BT
Brian T's updateReviewer Update
21 Dec 2021, 07:44What a joke just sort the problem out so that I can CLOSE my account with Capitec Bank Thank you
BT
Brian T's update21 Dec 2021, 07:44
Reviewer Update
What a joke just sort the problem out so that I can CLOSE my account with Capitec Bank Thank you
BT
Brian T's updateReviewer Update
21 Dec 2021, 07:47It's so funny I can sent Capitec 10 emails but not one respons but if I say something on helloPeter then they are very quick to respond hope this can just get sort out ASAP
BT
Brian T's update21 Dec 2021, 07:47
Reviewer Update
It's so funny I can sent Capitec 10 emails but not one respons but if I say something on helloPeter then they are very quick to respond hope this can just get sort out ASAP
BT
Brian T's updateReviewer Update
21 Dec 2021, 09:05JUST WHAT TO SHARE THIS
SEE EMAIL BELOW ON THE 2DE OF DEC THE INCIDENT HAPPENED AND on the 3rd I sent the documents they Capitec bank Forensics department told a Capitec consulted at the branch in Empangeni and now they are tell me that I must wait another 7 -14 Days that must be JOKING
Good day Brian
SEE EMAIL BELOW ON THE 2DE OF DEC THE INCIDENT HAPPENED AND on the 3rd I sent the documents they Capitec bank Forensics department told a Capitec consulted at the branch in Empangeni and now they are tell me that I must wait another 7 -14 Days that must be JOKING
Good day Brian
Thank you for your response.
Kindly be advised I have followed up with our forensics department who has advised that they have received the documents and are currently investigating this. A refund can take up to 7-14 business days.
I trust you will find the above in order and I sincerely apologise for the inconvenience caused by this.
Thank you for allowing us to attend to your query. Please feel free to contact us again in future.
Kind regards
Reon Schlosz
Agent: Service Admin
Contact Centre: Administration Services
Agent: Service Admin
Contact Centre: Administration Services
BT
Brian T's update21 Dec 2021, 09:05
Reviewer Update
JUST WHAT TO SHARE THIS
SEE EMAIL BELOW ON THE 2DE OF DEC THE INCIDENT HAPPENED AND on the 3rd I sent the documents they Capitec bank Forensics department told a Capitec consulted at the branch in Empangeni and now they are tell me that I must wait another 7 -14 Days that must be JOKING
Good day Brian
SEE EMAIL BELOW ON THE 2DE OF DEC THE INCIDENT HAPPENED AND on the 3rd I sent the documents they Capitec bank Forensics department told a Capitec consulted at the branch in Empangeni and now they are tell me that I must wait another 7 -14 Days that must be JOKING
Good day Brian
Thank you for your response.
Kindly be advised I have followed up with our forensics department who has advised that they have received the documents and are currently investigating this. A refund can take up to 7-14 business days.
I trust you will find the above in order and I sincerely apologise for the inconvenience caused by this.
Thank you for allowing us to attend to your query. Please feel free to contact us again in future.
Kind regards
Reon Schlosz
Agent: Service Admin
Contact Centre: Administration Services
Agent: Service Admin
Contact Centre: Administration Services