Need some asisstance

Hi Can someone please contact me, my last complain was escalated to Nicole, and I was contacted by someone else who rectified the issues and collections contacted me as well and an arrangement was done for the 26th Feb The problem is because of arrears on my both outstanding balance every time when I have funds on my savings the payment is debited and Im aware the system is unable to stop that and Capitec is busy coming up with the solution. Yesterday I received a payment and I dent get an (delayed) sms notification that I have payment to move to my linked savings accounts and the payment was debited, Please have the money reversed to my Hlumelo Account . Many Thanks