Need help

<p>HI Team,</p> <p> </p> <p>This is a mixed review. i opened an accout wiht you about a week ago and to be honest, all the people and encounters with you have been amazing. I have had a long slog wiht NEdbank and i had a great experinec with your staff as Gateway in Umhlanga. Howevr i use ZAPPER ALOT and i was told i can only use Zapper if i go to a branch and activate online shopping on my card. IM cool wiht that as your staff as so good. THEN im told i HAVE to have the SMS function activated to use online shopping. This is NOT GOOD, wow - to pay 40c for every time i use Zapper - thats not good. PLease fix this SIMPLE service. I would like to use Zapper and NOT have the SMS charge. PLease stay current and listen to the REAL needs of your users. This would no doubt make you the ultiate banaking experience.</p> <p>Thanks</p> <p>oh by the way well done on your staff - they have been exceptional </p>