Need Better Trained Support Staff for Credit Card Queries/Disappointing Customer Service Experience with No Resolution

I have held a credit card with Capitec Bank since August 2024. On 2 June 2025, I contacted your customer service line at ***to query an incorrect interest or withdrawal fee that appeared on my statement dated 31 May 2025.

Unfortunately, my experience with your customer service was extremely disappointing. I spent 24 minutes on the call, during which I was repeatedly transferred between the Client Care line and Direct Loans, without receiving any assistance.

I spoke to several consultants—Nokuthula, Nikiwe, Bothlale, and one other whose name I could not catch due to poor call quality. Regrettably, none of them were able to assist me or provide clarity on the issue. It was evident that they lacked the necessary knowledge or authority to resolve my query.

As of now, my issue remains unresolved, and I have wasted both my time and airtime speaking to agents who seemed unprepared to help.

I would appreciate it if someone competent could urgently look into this matter and provide a clear explanation and resolution regarding the incorrect charge on my account.