Need assistance asap.

I need someone from the forensick team to contact me, i went to capitec n1 city and sat in the branch 3 hours while the friendly consultant Bianca was trying to assist to get through via call to speak to someone in the forensick team to reverse back my money. In the end had to send a email which will take how long again before it gets responded to.

Firstly my money is stuck since the 21st of November on the 29th of November i handed in all the required documents/advidavid for the other parties account to be unfrozen and funds to be transfered back to me today is the 2nd of December i need the funds back in my account asap i need to pay bills and also i had to sit 3 hours today just to get hold of someone that can just complete this transaction.

Please who ever reads this by Capitec needs to get back to me asap.