Nedbank duplicate transaction

I am part o the clients that have been affected by the Nedbank issue. I received an SMS on Sunday stating that my money was reversed, however, the funds were not reflecting in my account. I called Capitec client service on Monday for assist refer to reference number ***4. Five day later I still have not received my refund. The fact that I have to call Capitec everyday to follow up on this query is costing me money.