NATIONAL SHUTDOWN OF MY PATIENCE WITH LUDICROUS WHATSAPP "CLIENT CARE"

NATIONAL SHUTDOWN OF MY PATIENCE WITH LUDICROUS WHATSAPP "CLIENT CARE" This morning I wanted to find out if my local Capitec branch, Campus Square in Melville, would be open. I called the bank's client care line and opted for WhatsApp channel assistance. The exchange went as follow: Hi there MAGDALENA Welcome to our simpler way to get the answers you're looking for (complete with smiley face emoji) Tap the Main Menu button below . I did this, but there was no option covering my question, so I posed my, I would have thought, simple question: Is the Capitec Branch in Melville Campus Square open, to which I received the following reply: Welcome to our simpler way to get the answer's you're looking for (+ You've guessed it; SMILEY FACE EMOJI!), followed by Tap the Main Menu button below, etc.. To which I rep****: My question is not covered in the Main Menu. Please let me know if Capitec Campus Square Melville is open today. To which I received the following reply: Welcome to our simpler way, bla, bla, bla... To be clear; I realised from the outset that I was dealing with a bot. What I did not foresee was that it would be such a spectacularly poorly programmed one. This has not only been a waste of time; it is an insult to and a waste of my goodwill as a Capitec client. PS: The next time I am craving this kind of experience, I'll just bypass the Main Menu and go straight to streaming to find out where I can watch Groundhog Day.