Natasha Williams not coming back to me to unblock my account

I have called Capitec Complaints Department so many times since Friday requesting a response and 13 month bank statements from my account which they blocked because one of my clients complained regarding a delayed order. I have been banking with them for over 3 years! I have been using the account since 2016 and have been receiving payments from my clients from my small business. This is the worst time for the to block my account and then not revert back to me when my client has received her package. I have been pre-approved for funding for my business and I need to continue with the application in order to be able to steer my business forward and avoid any further delays with my deliveries! I cannot express how much I really need them to come back to me and resolve this. I am no longer interested in their account and have since opened a business account with a different bank. All I want is for them to provide my bank statements so that I never have to deal with them again. They closed my query because they tried me for a single day and could not get hold of me. They have more than one number for me mind you! I actually manufacture my products and we use industrial machines which makes it difficult for me to easily hear my phone especially when we have a backlog of orders and I need to step in and assist my employees with manufacturing. I am at my wits end at this point. I recently acquired a deal to supply for one of South Africa’s biggest online portals and they have my capitec bank account, the first payment from them was made to me on the day that they blocked my account. They can freely see all my transactions on this account. They can clearly see that this is a working business and who on their right mind uses their personal bank account with their personal details for 3 years if they are running a ********** business? I am awaiting more payments and they have now come to a standstill because this was my primary account. It takes a long time to reverse payments and redirect them to a new account. This is causing a further delay for me and is not assisting me with my current backlog. I have angry clients to deal with because of this. We even have a branch where clients can walk in and view our products. The staff at their branch is well aware of my business and some of them are my clients. Capitec I plead with you to resolve this so that I can be able to assist my clients and my business and be able to move forward from this obstacle finally! I am still awaiting a response from Natasha Williams and have left a few messages for her and an email today and nothing has been done.