TM
Thabiso M
1 reviews | Active since Feb 2019
22 Sept 2019, 02:35
mysterious debit order, no feedback from bank
I recently discovered that every month (some times every 15 days) there is a mysterious money out trasaction from my account going to Tel*datingnett.com with the amount of around R37. And its troubling me as i do not know what this datingnett thing is, or when i signed up for it. Its automatically charged to my account but when i look at my debit orders, it says there are no debit orders on my account. I have sent emails to capitec's client care email but no response within 48 hours. Made 3 calls now that also had me waiting for a person naturally i got tired of waiting too long (beyond 8minutes) and hung up. The inefficiency is so disturbing. could i please get any help? because its troubling me.
Helpful (0)
Replies (5)0
Replies (5)
Capitec Bank's replyOfficial
23 Sept 2019, 11:42I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply23 Sept 2019, 11:42
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
25 Sept 2019, 10:15Hi Thabiso M
Thank you for providing me with an opportunity to look into your matter.
Kindly be advised, I've been trying to contact you but you've been unreachable.
Please return my call on ***.
Kind regards
Capitec Bank
Thank you for providing me with an opportunity to look into your matter.
Kindly be advised, I've been trying to contact you but you've been unreachable.
Please return my call on ***.
Kind regards
Capitec Bank
Capitec Bank's reply25 Sept 2019, 10:15
Official
Hi Thabiso M
Thank you for providing me with an opportunity to look into your matter.
Kindly be advised, I've been trying to contact you but you've been unreachable.
Please return my call on ***.
Kind regards
Capitec Bank
Thank you for providing me with an opportunity to look into your matter.
Kindly be advised, I've been trying to contact you but you've been unreachable.
Please return my call on ***.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
25 Sept 2019, 14:35Hi Thabiso M
Thank you for providing me with an opportunity to look into your matter.
As per telephone conversation, I trust your matter has been resolved.
Should you have any further queries in this regard, you are more than welcome to contact us.
RegardsCapitec Bank
Thank you for providing me with an opportunity to look into your matter.
As per telephone conversation, I trust your matter has been resolved.
Should you have any further queries in this regard, you are more than welcome to contact us.
RegardsCapitec Bank
Capitec Bank's reply25 Sept 2019, 14:35
Official
Hi Thabiso M
Thank you for providing me with an opportunity to look into your matter.
As per telephone conversation, I trust your matter has been resolved.
Should you have any further queries in this regard, you are more than welcome to contact us.
RegardsCapitec Bank
Thank you for providing me with an opportunity to look into your matter.
As per telephone conversation, I trust your matter has been resolved.
Should you have any further queries in this regard, you are more than welcome to contact us.
RegardsCapitec Bank
TM
Thabiso M's updateReviewer Update
25 Sept 2019, 14:37Thank you so much for resolving the matter efficiently and quickly.
TM
Thabiso M's update25 Sept 2019, 14:37
Reviewer Update
Thank you so much for resolving the matter efficiently and quickly.
TM
Thabiso M's updateReviewer Update
14 Mar 2020, 04:48Hey, i was told the money would be returned to me, i never received the money
TM
Thabiso M's update14 Mar 2020, 04:48
Reviewer Update
Hey, i was told the money would be returned to me, i never received the money