1 reviews | Active since Sept 2016
My worst nightmare
<p>On the 8/08/16 tried depositing R1500 into my account as i normally do everyday same branch but the atm just counted the money for about 3minutes then the atm showed a massage saying 'Transaction cancelled 'then the atm stopped working the money slot just stayed open then i called the ********** 043 to report they gave me an incident number the following day i went to the branch hoping i will get my money since i was the last person who used the atm im sure because i was the 1st person to come at the bank in the morning and still the atm was not working due to my transaction the bank gave me another ancident number i have been to bank more than 7 times but getting the same respond of' the matter its still under investigation'how the hell can you chek a simple thing for 3weeks?i deposit more than R35000-45k every month with daily or multiple deposits a day please give back my money i get depressed coz i have a biltong stall next to Capitec bank everytime i see i just think of the incident please im begging you help me. Last Incident bhmber ********** 9</p>
I acknowledge your posting, and have referred it to Adwena Williams for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Adwena Williams for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Hi Calvin
In relation to our telephonic conversation, I am glad that I was able to assist you. Thank you for choosing Capitec Bank as your chosen Bank; we appreciate you being our client. Once again I do apologise for the inconvenience and frustration this matter might have caused you. Please remember the security tips I provided you with.
Adwena Williams
Complaint Officer
Capitec Bank
Hi Calvin
In relation to our telephonic conversation, I am glad that I was able to assist you. Thank you for choosing Capitec Bank as your chosen Bank; we appreciate you being our client. Once again I do apologise for the inconvenience and frustration this matter might have caused you. Please remember the security tips I provided you with.
Adwena Williams
Complaint Officer
Capitec Bank
