HM
Herman M

1 reviews | Active since Dec 2018

22 May 2024, 21:57

***** my up

WHY DO YOU ALWAYS HAVE YO GO THIS FAR TO GET ATTENTION , the you read the following article aboith the back ---Capitec now has as many clients as Standard Bank, Absa and Discovery Bank combined --- and then you wonder WTH. Hou have so many clients and be proud but the service is down to the ground!!!!!!!

I have reported a ***** case on my account and handed in all the documentation and call to confirm and went in to the branch to make sure its there and then ME the client has to do the follow up to find out if they are ****ing the work then almost a month later you call again to ask WHAT IS GOING ON to get the following reply WHAT IS THE ISSUE ????!? I am shocked out of my freaking mind WHO IS NOT DOING THERE JOB ???! I deliver a service daily and its my job to inform the client on whats going on THATS CALLED SERVICE. But the bank with the most clients dont give a **** about how you get treated or informed in this case sorry i cant open the link SO IF YOU CAMT OPEN IT why they do phone the client inform the client but no its not my job he will call back THIS IS UTTERLY A JOKE TO BE HOMEST ITS INSANE and you reply : Dear customer we are SORYY for the inconvenience THEN I WANT GO THROUGH A ROOF the worry sorry become a new shiel for i am not Capable of doing my job - the word sorry has no meaning in this 21 Century coz if you do it to me then i am sure you must do it to more that one and all we get is sorry letters - i am so unhappy with this and i wish i didn't even have to click in a star as you dont deserve it !!!!

0
Replies (3)
Capitec Bank
Capitec Bank's reply23 May 2024, 07:11
Official
Good day Herman Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.

Best regards,

HM
Herman M's update24 May 2024, 15:04
Reviewer Update
We almost go for 24hr later i would honestly like to say thank you to Nicole that never called me back and still wondering. Why bother like the saying goes cant complain about service as there isnt any service

Investigation into your complaint has started.

My name is Nicole, and I am Investigating your complaint. I will contact you within 2 hours to discuss your complaint and how we can resolve it.

Need to contact us? Simply respond to this email without changing the subject line.

Kind Regards
Nicole Julie
HM
Herman M's update25 May 2024, 13:56
Reviewer Update
Day 2 of the no exciting service of Capitec they having a great weekend and you have to worry are they ever gone get back to you. The fees mite be low and some other perks but when it some to service there isnt any 2 hours just become 24. Why say something when you cant live up to it but so we going foe a month but the moment you dont make a payment to there rule they are easy to go legal and because they are the people stuff the public and how we get treated its a disgrace honestly by the looks of it i cam say it was just a AI reply to let it look the goi g to do something i am shocked as person BUT LET SOMETHING LIKE THIS HAPPENS TO THE AT THE TO ITS ROAYAL SERVICE TO THE BEST AND BEYOND AND WITH 12% interest thats how they role