My Sufferings with Capitec Bank

My name is Vinod Bisen, and I’m an existing client of your bank.

I am writing this email with utter dismay, as I have experience issues with the bank date back when I started banking with the bank in 2015.

Below is the list of issues I would like to bring to your attention:

I opened my bank account with the bank in 2015, and by 2017 my passport was expired; as per your bank policy, my bank account was closed. Which I faced few issues as no one informed me that my bank account was going to be closed, and that I need to FICA my banking details again as per your records.

I however went in to the bank to resubmit the required FICA documentations, which will enable me to re-opened new account by 2017.

After few months I got my permanent residency and ID document for South Africa, and I was able to transact on my bank account.

I recently went in the bank to update my details, however I was told that the bank doesn’t have the provision to update my details and that I need to close the current account and re-opened new account; which it is a tedious process, as I would have to update my debtors with the new account.

I would like to know if there’s a simplified processes which will enable me to still use my exiting account, and if not; why is the Capitec system not allowing for one to still reuse their existing banking details.

I am appalled by how Capitec systems aren’t capable of allowing the client to resubmit documents, and still use their banking details. And if the bank will in future enable this type of functionality; and in future it would be good practice to contact the client for such matters.