My service experience with Capitec suggests that their staff need better training

My service experience with Capitec suggests that their staff need better training. If two agents are giving you contrasting info about the same situation, it's clear that at the very least one of them is ***********. A situation which other banks could resolve immediately took Capitec nearly 20 days to resolve with frustrating results due to having to reply to staff who clearly displayed a lack of reason. This is obviously not true for all their staff, but with my latest encounter, all those who assisted me gave a strong impression of obvious incompetence. I felt as if I completely wasted my time and energy dealing with them.