MP
Manasseh P

1 reviews | Active since Sept 2016

09 Dec 2021, 16:17

My savings account is open for all to take money from.

Good day

I logged a case of ***** on the 23rd Nov after seeing a dedcution come through on my phone. No feedback since then from Capitec, yesterday the funds come back into my account as it should but today I get another sms stating the funds have been deducted again. I call Capitec and no one is able to assist me instead Kgotsatso says to me so you used your card details, the nerve. Many people complain of how their money is an easy target at capitec and today I can confirm, they do not even provide feedback and no one can help you with any feedback when you call instead they tell you you used your card. I am so shocked. Holding on the line for so long with no help even.

I am disgusted by the service.

0
Replies (2)
Capitec Bank
Capitec Bank's reply09 Dec 2021, 16:21
Official
Good day Manasseh

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank
Capitec Bank
Capitec Bank's reply18 Feb 2022, 21:49
Official
Hi Manasseh

Thank you for your patience as we worked through your matter. We can confirm that it has been resolved. 

You may contact Client Care or visit any Capitec branch should further assistance be required.

Kind regards

Capitec Bank