My refund please

On the 5th of September I wrote a review about the refund from Capitec and I got an email response from a guy called Emmanuel who said he is investigating the matter and he will give me feedback and said the matter will be resolved by 12 September, till today I have not heard from the guy and Capitec Bank still owes me my refund. I must say I am very disappointed since this matter is inconveniencing me. When it comes to poor service Capitec is no 1.

This is the email below

My name is Emmanuel, I will be investigating your Credit Card service request and aim to resolve this for you by 12/09/2022.

I will be in touch to give you any feedback. Kind regards Emmanuel