My Refund of R2864.89

Kindly please note that I was contacted by someone from Capitec who said the card division would contact me. I am still awaiting their call 48hours later.
What does one need to do in order to receive help from Capitec?

All i want is my money.

This is the initial complaint lodged "I would like to dispute a transaction that went off my account without me authorizing it. When i swiped I was told that they were offline and the transaction did not go through. My husband then immediately paid cash and we left the store. When I immediately noticed that the transaction had gone through I called Sunshine and notified them that the amount had gone through and we had paid cash for it as well. They immediately told me to take it up with my bank as they cant see anything on their side. Now I am left pleading with my bank who is supposed to protect my money asking them to assist me in this matter.

An amount of R2864.89 is alot of money. Capitec Bank needs to take accountability for their customers and now take charge.

All i ask for is my money and Capitec Bank to assist me in getting my money back thats all."