My R135,000.00 being held hostage because CAPITEC wrongfully flagged me as ‘UNDER ADMINISTRATION’

I recently paid 145k to my credit card account, and subsequently we have not been able to access the account / facility at all. So we went to a branch and they indicated that my account has been flagged as “under administration” , this is a serious error on Capitec’s side, as I am in no way under administration.

What is most concerning is that, it is only Capitec that is seeming to pick this bogus ‘under administration’ status up, as I have logged into my TransUnion profile and there are zero defaults / judgements / debt review / administration flags whatsoever on my report.

My wife is 7 months pregnant and the funds we paid into the credit card account was specifically in order to pay for everything regarding preparing for the baby and the birth (as we don’t have medical aid) ..

I have been a Capitec client since before 2010 and I have never had any negative experience up to now.

I NEED THIS RESOLVED BEYOND URGENTLY. I do not want to have to escalate this matter to the courts