My Personal Capitec Acc has been suspended

I Sbonokuhle Nombuso Mchunu, ID number ***8****9. I would like to inform Hello Peter about concern regarding Capitec Bank service, whereby my account was suspended without my consent.

I am a member of Stokvel where circulate money amongst ourselves as part of the ways to eradicate poverty and improve lifestyle in this difficult time due to economy constraints.

In our stokvel ENSURE we've appointed leader Ms TP Khumalo, account number *** who is in charge of managing the funds and making payment after 10 days when a member is legitimate to receive funds. She voluntary allowed all members to use her banking details.

This is the method we use a part of generating funds to put food on the table for our families since we are bread winners, unemployment rate is very high in the country, cost of living expensive and this stokvel also help us with household needs such as buying furniture, pay bonds, rent, school fees and etc to enhance livelihood.

I really frustrated by the way Capitec handled this case of suspending my account without my consent, no one gave me a courtesy call to understand my interest or involvement with the Stokvel. As it stand, my personal account is suspended, unable to buy food for my family as since month end. As far as my understanding having personal account I am entitled to manage it any concerns Bank should at least consult with me prior to making a decision of suspending it. The account is to receive funds and exchange transactions, right now punished by the bank for performing or managing transactions. I am frustrated, hurt and struggling as unable to perform my monthly transactions as my account is suspended without my consent.

Capitec service is pathetic and ********.

May you kindly assist in resolving the issue at hand.

Thanks Ms Mchunu