MM
Miss M
1 reviews | Active since Dec 2012
01 Jun 2015, 18:40
My personal banking activities given to relative.
I am FURIOUS BEYOND WORDS!!!! - I get home from work to find a relative of mine confronting me about my \personal banking activities. One of your teller ladies at the Yeoville branch give my mother detail after detail regarding my transactions. How much my slaary was how much I deducted and how much i used from the transfer option on my account. There were personal things that I did not want my mother to know about.<br> <br> She walked into the branch with my card! - She did not even PRODUCE AN ID and your teller gave her the details of the amounts transferred
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Capitec Bank's replyOfficial
02 Jun 2015, 08:15Hello kittyThati,
The statements that you make are seen in a very serious light, and definitely does not meet the core values of Capitec Bank or the service excellence that we pride ourselves on.
Randall Ramsden will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
The statements that you make are seen in a very serious light, and definitely does not meet the core values of Capitec Bank or the service excellence that we pride ourselves on.
Randall Ramsden will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
Capitec Bank's reply02 Jun 2015, 08:15
Official
Hello kittyThati,
The statements that you make are seen in a very serious light, and definitely does not meet the core values of Capitec Bank or the service excellence that we pride ourselves on.
Randall Ramsden will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
The statements that you make are seen in a very serious light, and definitely does not meet the core values of Capitec Bank or the service excellence that we pride ourselves on.
Randall Ramsden will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank